Returns Policy
At Aus Outlet Deals, we strive to provide the best shopping experience for our customers. We understand that sometimes a product may not meet your expectations or you may change your mind. That's why we offer a hassle-free refund policy.
30-Day Money Back Guarantee
If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to request a refund. We want you to be confident in your decision to shop with us, so we offer this generous timeframe to ensure you have enough time to evaluate your purchase.
How to Request a Refund
To initiate a refund, simply contact our customer support team within the 30-day period. You can reach us via email, phone, or through our website's live chat feature. Please provide your order number and a brief explanation of why you are requesting a refund.
Conditions for Refund
In order to qualify for a refund, the following conditions must be met:
- The product must be in its original condition, unused, and in its original packaging.
- All accessories, manuals, and other included items must be returned.
- The product must be returned within 30 days of delivery.
Refund Process
Once we receive your returned item and verify that it meets the conditions for a refund, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.
Non-Refundable Items
While we strive to offer refunds for all eligible products, there are some exceptions. The following items are non-refundable:
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made items
Shipping Costs
Please note that shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.
Exchanges
If you would like to exchange your product for a different item, please contact our customer support team. We will guide you through the exchange process and assist you in finding the right product for your needs.
Contact Us
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction.
Note: This refund policy is subject to change without prior notice. Please refer to the latest version of our refund policy on our website for the most up-to-date information.
